Review of Athena EMR

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Electronic Medical Record – EMR

 

 Review of Athena

Ratings

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  • Summary
Current Average Ratings
Stability
Avg: 3.00/5
Functionality
Avg: 2.00/5
Customization
Avg: 1.50/5
Support
Avg: 2.00/5
User Interface
Avg: 1.50/5
Ease of Integration
Avg: 2.00/5
Overall Experience
Avg: 2.00/5
Review of Athena EMR
Total Avg Rating: 2.00 out of 5 with based on 2 rating(s)
Stability
Functionality
Customization
Support
User Interface
Ease of Integration
Overall Experience
*

Reviews (2)

Review of Athena EMR

( 1 out of 5 )

March 28, 2018 4:59 pm2 years ago
Stability
Pathetic
Functionality
Pathetic
Customization
Pathetic
Support
Worst
User Interface
Worst
Ease of Integration
Worst
Overall Experience
Worst
Would you recomend this product to others? (Optional) - 2
Years of Experience with this item? - 1 too many
Comment:

All posting is done overseas by people that apparently do not understand English or how to do billing. If they do not get an insurance payment they immediately drop it to the patient even if they have secondary coverage. This company is TERRIBLE do not sign up for this service.

Review of Athena EMR

( 3 out of 5 )

October 31, 2017 10:23 am2 years ago
Stability
Great!
Functionality
Fair
Customization
Not so hot
Support
Fair
User Interface
Bad
Ease of Integration
Fair
Overall Experience
Fair
Would you recomend this product to others? (Optional) - 2
Years of Experience with this item? - 1
Comment:

I was involved in a year long integration with Athena, Powerscribe 360 and AGFA PACS. The PM was good, but the terminology used by Athena was extremely confusing and not what I was used to with other systems adding a lot of unnecessary work. The UI, which was updated a week after our integration, is extremely cumbersome and busy, NOT intuitive at all. There are functions that were not available, such as addended reports replacing original reports, they all show up. After the project was complete and changes needed the support was a nightmare. Changes that were done almost instantaneously during the project now can not get done after months of trying due to everyone in the chain questioning everything and trying to reinvent the wheel. It is not an easy system to learn, non-intuitive. And it doesn't really play well with other systems. You can get some things done with a good integration team but it takes work.

 


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