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Electronic Medical Record – EMR
Review of Athena
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.Rick Hughes ( 1 out of 5 )March 28, 2018 4:59 pm2 years ago
All posting is done overseas by people that apparently do not understand English or how to do billing. If they do not get an insurance payment they immediately drop it to the patient even if they have secondary coverage. This company is TERRIBLE do not sign up for this service.
Glenn Smith ( 3 out of 5 )October 31, 2017 10:23 am2 years ago
I was involved in a year long integration with Athena, Powerscribe 360 and AGFA PACS. The PM was good, but the terminology used by Athena was extremely confusing and not what I was used to with other systems adding a lot of unnecessary work. The UI, which was updated a week after our integration, is extremely cumbersome and busy, NOT intuitive at all. There are functions that were not available, such as addended reports replacing original reports, they all show up. After the project was complete and changes needed the support was a nightmare. Changes that were done almost instantaneously during the project now can not get done after months of trying due to everyone in the chain questioning everything and trying to reinvent the wheel. It is not an easy system to learn, non-intuitive. And it doesn't really play well with other systems. You can get some things done with a good integration team but it takes work.